Contact Lad Casino Support
Contact support
For help on ladcasinouk.com, email our support team at [email protected]. Give your message a clear subject so the reason for your enquiry is easy to identify.
Lad Casino's operator, Jupiter Gaming Limited, lists email and live chat as customer support options. For an enquiry requiring access to your gambling account, use the support controls within your account.
What to include
Use the following checklist when preparing your message to our support at ladcasinouk.com. A short explanation with the relevant details is more useful than sending several separate messages.
| Your enquiry | Helpful details |
|---|---|
| Trouble signing in | Your username, the error shown and when it appeared. |
| A deposit or withdrawal | The amount, transaction date and reference, if available. |
| A game or promotion | The game or offer name and a description of what happened. |
| A page that is not working | The page address, your device and browser, and the steps that led to the problem. |
Do not include your password, one-time login codes or full card details. If you attach a screenshot, hide information unrelated to your enquiry.
Privacy and gambling support
For a privacy question concerning ladcasinouk.com, use [email protected] and explain which information or activity your request concerns. Our Privacy policy gives further context.
If your enquiry concerns limits, taking a break or self-exclusion, state that clearly when contacting the operator's account support. You can also read our Responsible gambling page on ladcasinouk.com.