Lad Casino Privacy Policy
Privacy and your Lad Casino account
At ladcasinouk.com, we explain how privacy arrangements apply to your Lad Casino account and how to raise a question. The account-data practices below are those of Jupiter Gaming Limited, Lad Casino's operator. Its privacy policy forms part of account registration and must be accepted to use its services.
For questions about our pages on ladcasinouk.com, contact [email protected]. Requests concerning data held in a gambling account should go to Jupiter Gaming Limited's customer support or Data Protection Officer.
Information the operator collects
The information Jupiter Gaming Limited may collect depends on the services and features you use.
| Category | Examples in the operator's policy |
|---|---|
| Identity | Your name, gender and birth date |
| Contact and preferences | Email address, phone number, postcode, interests and preferences |
| Financial details | Payment-card information |
| Device and connection | IP address, operating system and browser details, including version |
Some areas of the operator's website can be visited without supplying personal information. Access to all account features may require you to provide information or permit its collection.
Why account data is used
Jupiter Gaming Limited identifies contract performance, consent and legitimate interests as bases for processing. Its stated purposes include:
- Running accounts, providing services and managing access.
- Adapting services and the website experience to the customer.
- Answering support enquiries.
- Sending subscribed emails and information about offers from associated brands.
- Researching customer interests and analysing website use to improve services.
- Meeting applicable gambling legislation, regulatory responsibilities and requirements from competent authorities.
The operator may send marketing by email, phone, text or post where you have given permission or the law permits it. Account settings and unsubscribe options let you change email marketing preferences. Withdrawing marketing consent does not automatically remove information needed for other permitted purposes.
Sharing information
Jupiter Gaming Limited's policy allows information to be shared within its corporate group for the purposes described in that policy. Service providers may also receive the data needed for tasks such as payment handling, age checks, search services and marketing.
The operator names Creditsafe and Transunion as recipients of certain customer details. Their work includes identity checks, affordability and credit-risk assessments, fraud prevention and anti-money-laundering checks. Jupiter Gaming Limited describes this processing as necessary to help meet its gambling licence conditions.
Disclosure may also be required for legal proceedings, court orders or regulatory duties. Recipients can include the UK and Jersey gambling regulators and other relevant authorities. The policy also permits sharing anonymised usage statistics that cannot identify customers, including through combination with other data.
If a relevant part of the business changes ownership or control, associated personal information may transfer with it. The policy limits the successor's use to the purposes for which that information was originally obtained.
Storage, security and retention
Jupiter Gaming Limited states that data may be held or processed beyond the European Economic Area, including in India. Its policy describes reasonable measures to maintain protection consistent with UK and GDPR standards when making these transfers. This is the operator's stated approach, rather than a guarantee that every security risk can be eliminated.
The operator specifies a five-year retention period following account closure for unresolved bets or complaints, attributing that requirement to the Gambling Commission. Its policy also allows continued retention where necessary for legitimate business needs, regulation, compliance or legal purposes. Closing an account or withdrawing consent therefore does not necessarily result in immediate deletion.
Access, corrections and other requests
Jupiter Gaming Limited's privacy policy describes rights to:
- Receive information about processing and request access to held data.
- Correct details that are incomplete or wrong.
- Request erasure, subject to applicable exceptions.
- Seek restrictions on processing or object to particular uses.
- Obtain data for transfer to another service.
- Exercise rights relating to profiling and automated decisions.
Deletion is subject to conditions. The operator lists exceptions concerning legal obligations, public-interest functions, public health, expression and information, qualifying research or archiving, and legal claims. Its account-retention requirements also remain relevant.
For an account-data request, contact the operator's customer support and make clear that it is for the Data Protection Officer. Explain the information or action you are requesting.
The operator's policy identifies the Information Commissioner's Office as the UK authority to which you can take an unresolved complaint about its handling of personal information.
Cookies and other websites
The operator's policy describes session cookies, preference cookies and Google Analytics. It distinguishes essential cookies from those for which consent is requested. Browser controls can block or remove cookies, although doing so may affect login, saved preferences or other features.
Our cookie page on ladcasinouk.com provides the related cookie information. Before giving personal details to another website, read the privacy terms applying there.