Lad Casino Terms and Conditions
About these terms
At ladcasinouk.com, we set out the main conditions you should understand before using Lad Casino. Gambling accounts and transactions are governed by Jupiter Gaming Limited's terms, alongside the relevant game rules, promotion conditions, privacy policy and safer gambling policy. Read those conditions before registering, depositing or accepting an offer.
Jupiter Gaming Limited operates Lad Casino. Its regulatory authorisations are UK Gambling Commission licence 67098 and Jersey Gambling Commission licence RGO-2600-30. These are the operator's licences.
Who can open an account
Jupiter Gaming Limited requires customers to be at least 18 and resident in the UK. It accepts gambling activity only while the player is located in the United Kingdom. You must also be legally able to enter the agreement and comply with the laws that apply where you are.
An account must be for your personal use. You cannot transfer it or let someone else operate it. Registration details must be accurate, and changes must be reported promptly.
You must not register while self-excluded from another Jupiter Gaming Limited site or enrolled in GamStop. A previous account closure by the operator also prevents registration, except where the account was dormant or you requested its closure. The operator's eligibility exclusions additionally cover its personnel, specified connected businesses and close family members described in its terms.
Verification and account security
Jupiter Gaming Limited checks age and identity before allowing deposits. If automatic checks do not establish these details, it may require documents such as identification, an address document or a bank statement.
Further checks may concern your residence, payment ownership or the origin of your funds. Missing or unsatisfactory documents can lead to suspended transactions, restricted access or money being held until checks are completed. Failure to supply documents within the requested period may also result in account termination or withheld payment.
Keep login details private and tell the operator immediately if you suspect unauthorised access. Update account and payment information when it changes.
Deposits, withdrawals and balances
The following conditions apply to accounts with Jupiter Gaming Limited.
| Topic | Main condition |
|---|---|
| Deposit minimum | A deposit must be at least £10. |
| Payment ownership | Use your own money and a permitted payment method registered to you. Permission from another person does not make their payment method acceptable. |
| Excluded funding | Credit cards, credit facilities and business accounts or cards cannot be used. Third-party bank accounts, cards and wallets are also prohibited. |
| Digital wallets | Both the wallet and its funding method must belong to you. |
| Withdrawal destination | Withdrawals normally return to the deposit method. The operator may choose a cheque following an internal risk decision. Payments remain subject to ownership and verification checks. |
| Closing an account | The withdrawal minimum does not apply when an account is being closed. |
| Balance | Deposited money earns no interest; the gambling account is not a bank account. |
Check payment details carefully before requesting a withdrawal. The operator may deduct sums you owe it before paying out. A prize appearing in your balance does not remove verification, game-error or terms-compliance checks.
Jupiter Gaming Limited separates customer money from its corporate money, but customer balances would still be business assets in an insolvency. The stated customer-funds category is Not Protected. Separate accounts do not guarantee repayment if the business fails.
Games, offers and fair use
Read the rules inside each game before staking money. Stakes leave the account when the bet is placed. The operator's terms do not allow cancellation or a refund merely because you change your mind; a proven error is an exception.
Promotions have their own eligibility rules, deadlines and any applicable wagering or conversion limits. Breaching those conditions can invalidate a reward and related winnings. If Jupiter Gaming Limited changes or removes a reward scheme, rewards already accepted or accrued remain subject to their original conditions, or the operator must take reasonable measures to avoid disadvantaging affected customers.
Prohibited conduct includes fraud, collusion, automated play using bots and exploiting software faults. Do not use location-masking tools to bypass jurisdiction restrictions. The operator may restrict or close accounts and withhold funds where its terms or legal obligations permit this.
If an error results in an incorrect credit or payment, Jupiter Gaming Limited may recover that amount and cancel affected play. An interrupted game does not automatically entitle you to a refund: treatment depends on whether the bet was recorded, whether further player action was needed and the applicable game rules.
Taking a break
Jupiter Gaming Limited's terms include deposit limits, cooling-off and self-exclusion. A confirmed cooling-off period lasts between 24 hours and six weeks, covers accounts across its network and cannot be removed early by the operator.
Self-exclusion runs for between six months and five years across the operator's services. Reopening afterwards requires a request, a 24-hour pause and a further confirmation; approval is not automatic. See our Responsible gambling page on ladcasinouk.com for further guidance.
Questions and disputes
For questions about these pages on ladcasinouk.com, contact our support at [email protected]. For an account or transaction dispute, use Jupiter Gaming Limited's customer support and internal complaints process.
For unresolved disputes within the Gambling Commission's remit, Jupiter Gaming Limited uses the Independent Betting Adjudication Service, without a charge to the customer. You must first follow the internal process. Referral is available after a deadlock letter, or after eight weeks without a satisfactory resolution if you have engaged with that process promptly. The referral deadline is twelve months from the operator's receipt of the original complaint.
Jupiter Gaming Limited's terms and related disputes are subject to the law of England and Wales. This describes the operator's agreement.